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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Taiwo Olaoye

December 30, 2025

1  out of  5
rating by Taiwo Olaoye
"I am definitely not frustrated about the refund. Here is why I put 1 star: I paid for six months on my AUTO insurance in the month of JUNE(6th), by SEPTEMBER, Natalie Reid’ office started calling me as late as 9:00pm to make a payment that will not DUE until DECEMBER 06. Threatening me of CANCELLATION if I refuse to pay. I receive messages more than ONCE in a day from MADISON and the rest of her STAFFS. Suddenly, they requested for a payment of $95 out of no where. I called NATALIE, and she said that she wasn’t sure why they charged me and she will find out and have MADISON call me. Madison did call me and I missed her call, I called her back in about 5minutes after she called me, left her a message. She hasn’t responded till today. The only messages from MADISON, were threatening messages about Canceling my Insurance. I thought the whole thing was just Mistake until I received a letter from GA department asking me to pay a FINE because my Insurance reported that I am out of Insurance SINCE NOVEMBER 15th. I CALLED Natalies Office last week regarding the FINE and she told me to not pay it yet because she will call the office and get back to me on Monday (yesterday). I am still waiting on her. I was also CHARGED of late payment by NATALIE’S office on DEC 4th, 2 days before my RENEWAL."
We responded:
"Thank you for sharing your feedback. We take all concerns seriously and strive to provide clear communication and excellent service to all our clients. We have made multiple attempts to reach out and discuss the issues raised and are committed to working together to find a resolution. Please know that some matters, such as fines or policy cancellations, are handled by external parties and may be beyond our direct control. We encourage you to contact our office directly at your convenience so we can assist you further and address any outstanding questions. Our goal is to support you and ensure your insurance needs are met with the utmost care and professionalism."
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Anthony Nelson

December 29, 2025

5  out of  5
rating by Anthony Nelson
"I would give them 10 if i could!! I spoke with Brittany Astin and when I say she went above and beyond to help me and my family out, She REALLY REALLY help our family out!! THANK YOU BRITTANY!!"
We responded:
"Thank you so much, Anthony! We’re thrilled to hear that Brittany went above and beyond to assist you and your family. Providing exceptional service is our priority, and we’re grateful for your kind words. If you ever need anything else, we’re here to help!"
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Queen Keee

December 29, 2025

5  out of  5
rating by Queen Keee
"Jaleesa from State Farm was wonderful to work with. She was great with explaining everything step by step and getting the best coverage for me. She made the process so easy and smooth. She’s so patient with you along the way. I’m glad I got to work with her!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Jaleesa made the process easy, smooth, and clear for you. Her patience and dedication truly make a difference, and we’re glad you had the chance to work with her. If you ever need anything else, we’re here to help!"
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Demetria Fullwood

December 26, 2025

5  out of  5
rating by Demetria Fullwood
"Omar was very professional I had great time speaking with him and I will refer people to State Farm"
We responded:
"Thank you so much, Demetria! We’re glad to hear you had a great experience speaking with Omaru—he truly is professional and dedicated. We appreciate your referrals and look forward to helping your friends and family with their insurance needs!"
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Nina Norstrom

December 24, 2025

5  out of  5
rating by Nina Norstrom
"This is for review for Amanda Smallwood. Amanda, I appreciate you. Whenever I've reached out for service-related issues, no matter how big or small, you give it your undivided attention. With that level of service, it is well-appreciated and embraced. Amanda, I thank you for all you do for customers. You are my shining star. Keep shining! Wishing you and your family a joyous Christmas and prosperous New Year."
We responded:
"Thank you, Nina! We’re glad Omaru could provide you with attentive service on both occasions. Your appreciation means a lot to us. If you ever need anything else, we’re here to help!"
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Skyler Smallwood

December 24, 2025

5  out of  5
rating by Skyler Smallwood
"Amanda is just the best! Super helpful and insightful!"
We responded:
"Thank you so much! We’re thrilled to hear Amanda was super helpful and insightful. We’re lucky to have her on our team! If you ever need anything else, just let us know."
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zulietu dirisu

December 22, 2025

5  out of  5
rating by zulietu dirisu
"He was very professional and I am going to be referring him to everyone who wants auto or home insurance ."
We responded:
"Thank you so much! We’re glad Omaru provided professional service, and we truly appreciate you referring him to your friends and family. If you or anyone you know ever needs assistance with auto or home insurance, we’re here to help!"
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Curtis Jeans

December 15, 2025

5  out of  5
rating by Curtis Jeans
"Outstanding Customer Service!!!!"
We responded:
"Thank you so much, Curtis! We’re thrilled to hear you had an outstanding customer service experience. If you ever need anything else, just let us know!"
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Jay Cee

December 15, 2025

5  out of  5
rating by Jay Cee
"Jaleesa @ Natalie Reid State Farm - she was very professional and thorough in explaining the coverage details and coverages while at the same time making it a pleasure to talk with her. I recommend the highest honors to her possible for her persistence and diligence."
We responded:
"Thank you so much for your kind words! We’re delighted to hear that Jaleesa provided professional service while making your experience enjoyable. Your high recommendation means a lot to us. We’re proud to have her on our team at Natalie Reid State Farm and are here whenever you need assistance!"
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Toshiba Latner

December 15, 2025

5  out of  5
rating by Toshiba Latner
"She made it fast & easy for me !"
We responded:
"Thank you for taking the time to share your thoughts! If you need anything else, feel free to reach out. Thank you for trusting Natalie Reid State Farm! "
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Cordney Foster

December 11, 2025

5  out of  5
rating by Cordney Foster
"Omaru is the one to speak with. Very knowledgeable paired with personality. I switched and he saved me a considerable amount. Well, State Farm did it but he help tremendously. Would hesitate to switch my home over when the time is correct. Thanks!"
We responded:
"Thank you so much, Cordney! We’re glad Omaru’s knowledge and personality made a big difference in helping you save. We appreciate your trust and look forward to assisting you with your home insurance when the time is right. If you ever need anything else, just let us know!"
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Frank Porter

December 10, 2025

5  out of  5
rating by Frank Porter
"I been with Natalie Reid office for years and when I say Mrs. Amanda is the best manager in the world. She helps me with everything I need. I will forever be grateful and never leave this agent for anything. Thanks Amanda for everything you do"
We responded:
"Thank you so much, Frank! We’re incredibly grateful for your loyalty and kind words. Amanda’s dedication and support truly make a difference, and we’re so glad she’s been there to assist you every step of the way. We look forward to continuing to provide you with excellent service for many years to come!"
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Robert Petrus

December 8, 2025

5  out of  5
rating by Robert Petrus
"Miss Amanda was very helpful in navigating my way around the insurance claim. A true champion."
We responded:
"Thank you, James! We’re so glad Amanda could be a true champion in helping you navigate your insurance claim. We’re lucky to have her on our team! If you ever need anything else, just let us know."
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Trey Anthony

December 8, 2025

5  out of  5
rating by Trey Anthony
"Very knowledgeable, pleasant, great customer service!!! An amazing experience!"
We responded:
"Thank you so much, Trey! We’re thrilled to hear you had an amazing experience with our knowledgeable and pleasant team. Providing great customer service is what we’re all about. If you ever need anything else, just let us know!"
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James Moore

December 8, 2025

5  out of  5
rating by James Moore
"The agent Bridget was wonderful and save me a lot of money thank you for her"
We responded:
"Thank you, James! We’re so glad Bridget was able to help you save money and provide wonderful service. We’re lucky to have her on our team! If you ever need anything else, just let us know."
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Kevin

December 3, 2025

5  out of  5
rating by Kevin
"Great service!!"
We responded:
"Thank you, Kevin! We’re glad you had a great experience with our service. If you ever need anything else, just let us know!"
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Nicole

December 2, 2025

5  out of  5
rating by Nicole
"Always have great customer service. Explains things to me."
We responded:
"Thank you, Nicole! We’re glad to hear you consistently receive great customer service and clear explanations. If you ever have any questions or need assistance, we’re here to help! "
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Bnice B

November 28, 2025

5  out of  5
rating by Bnice B
"Hello, My name is Ralph and I'd like to say that Brittany, Bridget and Madison have been there for me anytime and they're so professional but very pleasantly kind as well. Sincerely, Ralph"
We responded:
"Thank you so much, Ralph! We’re thrilled to hear that Brittany, Bridgette, and Madison have been consistently professional and kind in supporting you. We’re proud to have such a dedicated team and appreciate your continued trust. If you ever need anything else, we’re here to help! "
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Max godfrey

November 25, 2025

5  out of  5
rating by Max godfrey
"Natalie and Amanda has been great! We’ve been with them for years!"
We responded:
"Thank you so much, Max! We’re thankful to have had the opportunity to serve you. Natalie and Amanda truly appreciate your loyalty and kind words. If you ever need anything, we’re always here to help!"
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Dale Campbell

November 20, 2025

5  out of  5
rating by Dale Campbell
"Such lovely people"
We responded:
"We really appreciate your kind words, Dales! It means a lot to us to know you had a great experience with our team. If there’s ever anything you need, don’t hesitate to reach out!"
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Evelyn Elphia

November 19, 2025

5  out of  5
rating by Evelyn Elphia
"If State Farm is supposed to be like a good neighbor, then Jaleesa Carlise is the neighbor who actually picks up on the first ring, lives down the block for real, this is not a marketing gimmick, knows the vibe of your whole block, and solves your insurance situation before your coffee even has time to cool. She was calm, clear, and genuinely helpful in a way I didn’t even know the insurance industry still produced. Before calling her, I had been dealing with some Olympic level scammery from other companies. I won’t name names, but let’s just say one of their name starts with the 7th letter and the other, the16th letter of the alphabet and leave it at that. If you know, you know. Jaleesa understood exactly what I was dealing with. She didn’t waste time, didn’t hit me with any insurance riddles, and gave me the best deal immediately. Straight honesty, straight clarity, straight money back in my wallet. If State Farm ever wants to upgrade their commercials, they need to put Jaleesa right next to Jake. Actually, give her her own campaign. She’s earned it. Five stars without hesitation. If Google let me give her galaxies, she’d have a whole spiral arm. And let me be very clear, for anyone reading this review, don’t walk, run to switch to State Farm and ask for Jaleesa."
We responded:
"Wow, Evelyn! Thank you so much for such an incredible and heartfelt review. We’re beyond thrilled to hear how much Jaleesa stood out with her honesty, clarity, and genuine care—truly embodying what it means to be a good neighbor here at State Farm. Your kind words mean the world to us and to Jaleesa personally. We’re so grateful to have her on our team, and we couldn’t agree more—she deserves her own campaign! Thanks again for trusting us, and we’re here anytime you need us."
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Redina Beyene

November 18, 2025

5  out of  5
rating by Redina Beyene
"Omaru was amazing! He was so helpful and also patient!"
We responded:
"Thank you so much, Redina! We’re thrilled to hear Omaru was helpful and patient throughout your experience. We’re lucky to have him on our team! If you ever need anything else, just let us know."
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tiara thompson

November 18, 2025

5  out of  5
rating by tiara thompson
"Ms Natalie Reid is top tier she called right on time my insurance went up to 703 and she helped me tremendously by switching over to State Farm and it’s not even half of the price that my old insurance was asking for I appreciate her so much for her kindness and she guided me through this process. She’s very nice and helpful. She answered all my questions. She didn’t rush she took her time. And I really do appreciate her that"
We responded:
"Thank you so much, Tiara! We’re thrilled to hear that Jaleesa at Natalie Reid's State Farms Team provided kind, helpful, and thorough service, guiding you through the process and helping you save on your insurance. We truly appreciate you and your kind words and are here to support you anytime you need us!"
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Antonio Tyson

November 14, 2025

5  out of  5
rating by Antonio Tyson
"Omaru Mustafa was very informative and provided excellent customer service. He helped me save on my car insurance and explained everything perfectly. Really appreciate your help and will recommend to my family and friends."
We responded:
"Thank you so much, Antonio! We’re glad Omaru provided excellent service and helped you save on your car insurance. Your recommendation means a lot to us. If you or your family and friends ever need assistance, we’re here to help!"
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Mikail Mustafa

November 14, 2025

5  out of  5
rating by Mikail Mustafa
"Really cool dude super down to earth quick and easy process"
We responded:
"Thanks so much for the great feedback! Omaru’s super down-to-earth and always aims to make the process quick and easy. We’re glad you had a great experience and appreciate you here at Natalie Reid State Farm in Marietta, GA. Feel free to reach out anytime!"